Curtis Canella

Review of Paramount Volvo, Linc/Merc

This review is specifically about the service writ...

This review is specifically about the service writer Valerie Rorie. I was very impressed with how she handled my call-in to schedule service. I originally called and left a message with her. She promptly called me back and helped me with a list of several items I needed addressed on my Volvo. I could hear her smiling as she patiently allowed my to give her long descriptions of what needed to be done. At one point we were accidently disconnected. Within just a few seconds the phone rang back and she apologized for the disconnect and continued to help me finish scheduling. I hope that her excellent customer service is backed up by the technical service that I am hoping to receive from the diagnostic technicians.