Tania Morgan

Review of Affinia Shelburne Hotel

We arrived after midnight having travelled a long ...

We arrived after midnight having travelled a long haul flight that left us exhausted. The front staff were evasive about checking us into our room and kept offering us chocolates while they asked us to wait. My husband jokingly asked if they were trying to buy our patience with snacks and they admitted that there was no room for us as they had overbooked.

We had just flown for over 20 hours with two small children and were not impressed. They wanted to send us to a hotel across town in a taxi that had no car seats. I understand that the road rules allow children to travel by taxi without car restraints, but the laws of physics don't care much for road rules and neither do I.

To say we were furious is an understatement. We were repeat customers having stayed at an Affinia two years ago, never again. I had previously recommended the chain to friends visiting New York, but I will now be even more vocal in my recommendations that people do not use Affinia hotels.