I had an exceptional experience working with Baika...

I had an exceptional experience working with Baika when I encountered a problem with my paperwork. I was not pleased with prior service I had received from other members of the Ourisman Honda team as they consistently failed to complete the simple task of mailing me a copy of the paperwork I signed when purchasing my vehicle despite my numerous requests. Once I expressed my frustrations with Baika, she worked efficiently and effectively to accomplish the task. She was so professional and kind, apologizing profusely and recognizing that the lack of prior service I received was unacceptable. She was wonderful to work with and I cannot compliment her enough on how she handled the situation. A job well done and I am so happy that she was able to assist me.