Ken DV

Review of Airbnb

I tried to stay at an Airbnb in Miami. Long story ...

I tried to stay at an Airbnb in Miami. Long story short, the listing was illegal and the cops showed up which meant I had to find another place to stay list-minute. The Airbnb rep told me they'd call me within an hour. I ended up waiting more than 4 hours, until it was already dark.

It took me months of communicating to have them provide a solution, which wasn't even a full refund but instead a coupon, which has an expiration date. I asked them to at least refund it as travel credit since I hardly ever travel for more than a few days, other than that time in Miami, but they said they "can't do that".

I've been a Superhost for years, but this kind of disinterested to the point of being rude customer "service" just ticks me off. Unless they get their act together I will be finding an alternative as soon as possible.