Lakshay Sharma

Review of Gateway at Lubbock

The staff are nice. But that's all they are - nice...

The staff are nice. But that's all they are - nice to your face. I have been asking for a gate clicker for the past 7-8 months and still have not received one. I renewed my lease thinking that the new management might be better than the previous but it turned out to be the opposite. I have been getting the same replies every month - "We do not have any clickers right now. We will email you when they are ready." Not to mention that all new residents were issued new clickers and key fobs in August, 2018. I was also treated with - "AT&T is working on fixing our gates so the clickers are not programmed" a couple of times. The community internet provider is Pavlov Media, where does AT&T step in?

As the management changed in 2018, they have terminated the electricity bill cap of $30 for each resident for the reason that the rent is reduced. Well now it doesn't matter if you use less or more electricity because the entire community's bill is divided equally among the residents. Who would want to pay for someone else's AC running all day?

The new management has enforced Renter's insurance as mandatory for all residents and so they will post an additional charge of $10 on resident's account. I noticed that I was charged $405 instead of $395 (385 + 10 = 395, it doesn't take a rocket scientist to do that) on my account. When asked for clarification, "Let me email my manager and find out" was the response I received with some hostility, for a change.

Renewing the lease was probably not a wise decision as I am just an income source to the management. I really wish I could relocate, right now.