aisha W

Review of DoubleTree by Hilton Hotel and...

This hotel is severely out dated! It was noticeabl...

This hotel is severely out dated! It was noticeable the second I walked in to check in. The furniture is worn and needs to be replaced! The front desk staff was very pleasant and the cookies were good and warm. When I called the hotel early before check in time to request a room on the top level, I asked that I NOT be given a ground floor room. Of course, I get there, check in and is informed that my room in on the GROUND FLOOR! I was referred to speak with Expedia about changing the room since that's who I made my reservations through. Not only was I given a room on the ground floor, It was a room designed for a handicapped person. The front desk person was willing to accommodate me to a another room but I had to make that request through Expedia. The furniture is OLD, the curtains are OLD, the bedding is OLD, they need to SERIOUSLY update this place. It is NOT comfy or cozy..it literally feels like a hotel! NO BUENO!