Jason Decena

Review of Embassy Suites Anaheim South

As a Hilton Honor Diamond member, I'd expect a lit...

As a Hilton Honor Diamond member, I'd expect a little better service when staying here at a premium cost. I understand the rates are better than Disney's hotels but I'd don't understand why the check in process would take over an hour. The app check in option was not available saying I needed to check-in in person. Fine. Checked in and didn't offer complimentary water. Wanted a late check out, asked for an extra hour but got denied. Its too bad that we had an awesome time at Disneyland but my experience with this Hilton hotel makes we think that being a loyal Hilton customer is not worth much these days. I hope management sees this so that others can have a better experience moving forward.