We were a group of 8 people staying for 7 days. Th...

We were a group of 8 people staying for 7 days. The place is pretty cozy, the restaurant staff is pretty nice and the overall ambiance feels like a new building.
It's 15 minutes from Bansko, they have a shuttle but don't rely on it, the driver doesn't respect the schedule, it's a really frustrating experience. The spa is ok-ish, they have two dry saunas and a steam one. The jacuzzi is cold, small and the water jets are broken. The pool is about 15sq meters, it's a larger bathtub basically :).
What it's really worrying it's the fact that one car (audi a4) was stolen during our stay and two more were almost stolen (lexus and bmw). Our topcase carrying sky and snowboarding equipment was forced, they managed to damage the lock but it didn't open, we were lucky..

All in all, 7 cars were stolen in the area during 2 nights. I would recommend getting a good insurance and a steering wheel lock if you have a top end german car. Or just go to Austria or even Romania..