My impression is they have lost the skill of custo...

My impression is they have lost the skill of customer service. Kiosk told me my room wasn't ready. Did not get room until 6:17. That's over two hours late Then 20 minutes on hold to get my bags delivered. Went to get it myself. Carried my bags because policy is not to let us use their baggage carriers. They had a fridge in room and they would allow me to use it for 75.00. It was a learning experience for me.