William Strand

Review of Sheraton Miami Airport Hotel &...

If you want an honest review about this hotel then...

If you want an honest review about this hotel then read read read!! Upon arrival to Miami, we called the hotel and asked for info on the shuttle, they said he was already at the airport and when we saw him, just flag him down. A few minutes after that, the shuttle driver drove right passed us and supposedly didn't see us waving, so we had to find another ride to the hotel. Upon arrival the front desk staff were very friendly, there was a black woman and a young Hispanic girl. We had a speedy check in and they even had a fruit tray sent up to my room because it was my birthday. So thoughtful.. Our room was clean, didn't smell like anything, and we had a nice view of the golf course. My first concern was that, for such a costly rare, there was nothing included in it except the room.. Breakfast, lunch, dinner, and parking all cost $15+ I was told to go try breakfast buffet because it was the cheaper route and a better option.. Come to find out the buffet cost $20!! For just little ole me. (Ridiculous).. So anyway, there were no microwaves or fridges in the rooms we were told that we would have to pay $20/night for just a microwave, there are none in any lobby or common area.. Btw this Hispanic young male that works nights; not very knowledgeable about the hotel nor was he friendly :( .. Although it had a nice view there is nothing to do in walking distance not even food places or a gas station. The only thing near the hotel was the train station. HOUSEKEEPING: very bad language barrier! It was hard to ask for creamer, sheets, extra towels and all. We ordered room service the first day and it took for us to place the plates in the hall for them to actually come and pick them up two days later. Every other day, we had to call the front desk and ask for stuff because housekeeping kept skipping our room. And no there was not a do not disturb on the door. I gave this hotel 2 stars based off of my overall stay, staff friendliness, and housekeeping. I would not recommend to a friend