Do NOT use them at any cost. They just keep hold o...

Do NOT use them at any cost. They just keep hold of your goods and money until you give up trying to find a resolution. Please try to call their number and see that it is a fake one. They have a massive campaign of fake reviews/removing complaints from their Facebook Page. Try to post something negative on their Facebook page and it disappears. They kept my money and my phone for a month and failed to reach me. I contacted Trading Standards through Citizen Advice Bureau who reached them and they eventually called me. Everything you see regarding video of appraisals/good reviews are completely fake. I posted below a picture of my order and how I had to chase everything for a month to get my phone back. They are scammers and they will try to get away without providing a service or your product back if you sent it for repair.