I ordered a reconditioned iPhone 6 on the 9th work...

I ordered a reconditioned iPhone 6 on the 9th working day I realised I'd had no email about my phone at all tried to phone no answer, so checked online to read the reviews which wasn't good at all so I requested to cancel my order and wanted a refund as the phone was a Xmas present for my son. I was lucky that I paid for it through PayPal because as soon as I opened a case with them I got a reply saying I would get a refund 10-14 working days, I still never had a explanation to why my order was never sent out in the time frame that they advertise. Save yourself the grief and go somewhere else never use these wish I'd have read the reviews before I used them