Gil Valentin

Review of Simply Health Care Plans

Simply Healthcare's transportation is not the most...

Simply Healthcare's transportation is not the most streamlined process. We scheduled a pick up at a certain time and it was confirmed for that particular time by the driver. The driver showed up 1:40 hrs later. We called and called the there was no empathy on their part. They kept saying that they would come to pick up the patient and did not show up. Miami traffic is a nightmare and things happen but the driver could have asked another driver in the area to do the pick up and drop off. The situation could have been handled better than what it was handled. There was a lack of urgency in trying to resolve the problem. They "simply" didn't care if they picked up the customer or not. The main concern here is that we are talking about a 70 year old, diabetic patient waiting on Simply's transportation to come pick up an elderly patient. In this situation, thank god there were no medical emergency but if something would have happen to an elderly patient waiting on the transportation. Please be careful with the transportation arranged by Simply, they are not the most reliable and when you speak with Customer Service they are not the most qualified either.