Tim O'Connor

Review of Larry H. Miller Volkswagen Avo...

These guys at Larry Miller are the reason car sale...

These guys at Larry Miller are the reason car sales people have a bad name. We inquired about a new car with Larry Miller online. After talking with a sales person, we submitted our credit online prior to going into the dealership. We did this because we needed to stay at or below a certain payment and wanted to ensure that was possible before driving an hour and half in. The Sales guy said yes we can make that happen come on in. Once we got there the sales guy who was working with us had to leave right before we got there. Nobody had a clue about our credit or numbers we talked about. The GM tried to push higher numbers towards and we stayed firm as we couldn't go above a certain payment. He came in and said congrats we got your payment and after 2 hours waiting for finance we drove home in the new car. We got a call a week later from a very rude finance guy saying they couldn't get the deal done, we would need to come in and re sign paper work. After asking multiple times what the new numbers are, he finally told us the payment would go up around $140 a month. I work in finance and somebody cannot be that far off on a rate in term, which means they did it on purpose to make us fall in love with the car and show all our friends and then raise our payment, typical bait and switch. They also raised the sales price as well. We said no, come pick up the car. They immediately became very aggressive and rude demanding we bring the car in or else. They finally agreed to pick the car up, it took them three days, they continued to pull our credit around 6-7 times. Every time I would call in to ask about the car being picked up and our credit being run, they would rudely get us off the phone with no answers. We went to another Volkswagen dealership and they got us a brand new car for a much lower payment, price and got the deal done and approved before we left.