Stephanie Woodley

Review of Scott clark toyota scion

I scheduled an appointment for an oil change, tire...

I scheduled an appointment for an oil change, tire rotation, and inspection. I arrived on time and waited in the waiting area. After almost 2 hours, I received a text message to review the recommended additional services. I elected the battery terminal cleaning service. Another hour passed by until a service tech came to report my car was complete. I settled up at the cashier desk which was very fast. I went to the key desk to request my vehicle. After waiting for 15 minutes with a large crowd of people, I moved just inside the door due to the cold temps and heavy wind. Once the crowds settled, I approached the key desk again and they said it was in the car wash. So, I returned just inside the door. After a few minutes, my car appeared out front, not washed. Ultimately, I was disappointed with the 3 hour wait when I had an appointment as well as the disorganization at the key desk. The large volume of cars getting serviced is likely the reason it takes so long to complete basic vehicle servicing. The waiting area is very nice. The staff and techs were also very friendly. I will likely drop off next time or go somewhere else.