Upon arrival my room choice was not available beca...

Upon arrival my room choice was not available because I am assuming it was given to patrons staying who were there for soccer tournament. I was there to visit 3 of my children and grandchildren. Hotel Clerk gave me a pro-rated rate and sent a tray of snacks and drinks to my room. I felt at that point amends had been made. For dinner we had tried to eat at the Cheesecake Factory but as usual it was an hour or more wait. We came back to the hotel to eat and ran into rowdy soccer group who was in the restaurant area for the managers reception, which by the way should have been held in a separate area away from the restaurant area. I have no idea who hired the restaurant staff, but they need to clean house. The girls serving drinks for the reception didn't every know how to pronounce the name of the wine that was served. Annette our server was an absolute disaster. I felt like she was maybe high or a newly recovering addict. She just was not in tune with our needs as a customer. The Manager came out and adjusted our the price of our meal. Water would be cut off at 11 am the next morning, ugh! Only 1 elevator working with a full hotel.I was on the 8th floor and had to take stairs with a bad knee. Breakfast was a madhouse!!! Soccer and crowd going to the Carolina game were disgustingly grabbing food like animals (we went to Big Ed's) Asked for a 1pm check out and so my key should have reflected my late check out.... and of course that didn't happen. I was so disappointed at my stay, I visited the Marriott next door to check out their property and rooms for my next upcoming stay in Raleigh. Been there done that and I wasn't impressed.