Vaskar Upadhyay

Review of Motorola Limited

I have been using Motorola phones for over 5 years...

I have been using Motorola phones for over 5 years. I used the first Moto X, then the Moto Z Force Droid and in May 2018 bought the Moto Z2 Force. I stayed with Motorola because of their interesting products. This has changed following my extremely disappointing experience with their customer service and warranty and replacement departments after my new Z2 Force's screen blanked out in six weeks. First, their replacement was a used phone (with scratches on the screen) and it came in a shoddy box - just could not believe it! Secondly, because the display was damaged I could not wipe out the data on the phone and neither Motorola customer support nor tech support were able to help nor confirm that the data would be wiped once I sent it to them. The only answers I got to my questions were generic scripted ones followed by apologies at their inability to help. They just lost another loyal customer (of the small few that remain). They care little about customer experience and have no clue how their competitors treat their customers.