Joy Harley Review of Sofitel Miami
After a long flight may 19th, 2017 we arrive at th...
After a long flight may 19th, 2017 we arrive at this hotel. It's 7:30 a.m. I go to check in. I am told if I pay an extra 50.00 I can check in early. My room is ready... I am just beyond angry. I opted to store my luggage with the bellman and gave him the 50.00. I won't give this hotel one more dime of my money. We used them last year pre... cruise and have 2 other couples that we got to book here too. Last time! Norwegian cruise line's is who we booked through! I'll definitely find a better hotel next year to stay At! Pretty absurd my room is ready but I don't get to enter it without paying more money! Ridiculous... Pullman hotel is not all it is cracked up to be. So here I sit outside waiting until check in time before I can do anything. Thanks for making a trip we planned for a year frustrating... very disappointed. I could understand if hotel was full but it isn't and my room is ready.. this is the biggest rip off ever. Stay elsewhere... not close to nothing. No shopping. No eatery other than their over priced food inside. Couldn't even get a coffee I wanted because the milk machine portion of it not working.. won't do this again... better hope the room is clean when I finally do get to check in... Oh and they gave me a room with two double beds I'm told and we requested a king! Awful.. very disappointed customer......

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