Over the past month and a half, we have experience...

Over the past month and a half, we have experienced numerous equipment failures, outages, resets, etc. Not once has Vivint proactively reached out to send someone to our home to ascertain the issues with the equipment. We re constantly experiencing false alarms and no alarms when he system is armed. This leaves my family in a vulrnearble position because the monitoring and equipments services are not up to par.

I expressed to the supposed customer loyalty team member that given the circumstances, given that the previous customer loyalty representative did not return my call on May 2nd, etc., that it was time for us to mutually part ways. He persistently ignored everything I said, talked over me, and kept offering me a technician, equipment replacement, and two free months! Vivint hears, but it does not listen. I told him that we d done enough talking over the past week and it was time for both parties to part ways.

He stated that I could send in a letter with the remaining balance of $621 to fulfill my contractual obligations. Really!!!! I told him it s going to cost Vivint $600 to send a tech, replace equipment, and gratis two months. For the $600 Vivint is willing to spend, Vivint should simply zero multi account out. His reply, I ve got a May 7, 8, 9 for a service appointment, which day would you like? Again, Vivint hears, it does not listen. I hung up in frustration. Needless to say I was gullible enough to sign up with Vivint thinking they were different compared to other service providers. It s clear that they are not providing a working service where my family is endangered because of their ineptitude.

To top it off, it s amazing that each time there s a complaint, someone from their Vivint Solar team shows up within a couple of hours to try to sell us solar panels. HA! Forget it. Save yourself the heartache and stay away from Vivint Home Security!