We have had many poor customer service interaction...

We have had many poor customer service interactions with this company. There has been many lack of returned calls, lack of updates the actual product that they provided was not properly set up. No customer service on weekends which is pretty unbelievable. We ordered a very expensive Quantum mobility chair for my father with ALS. The order was not placed on time, delaying delivery a month past it's expected delivery date. For someone with less than a year to live, this is unacceptable. The chair that was delivered, was without the ordered rear control assist and the controls were not properly set up for someone in his condition. My father (losing his ability to control his arms/hands) lost control of his chair and cleared out some furniture in his family room. We're very lucky he didn't end up crashing out the windows. This could have been prevented with the correct controls and speed settings. My mom also almost had a bad accident when trying to get my dad into their van due to not having the rear controls. They also lacked the foresight to add head controls to his unit. We've now been waiting additional months for a head control unit to be added to his chair. This is something that should have been added to original order, or at very least, promptly added during subsequent visits when it was apparent my dad couldn't control the joystick. The people that work for this company, and the owners need to remind themselves that they provide an incredibly important service to people in need. Service like this is completely unacceptable.