Sam Blake

Review of White Lotus Home

I had signed up for White Lotus Home emails, and r...

I had signed up for White Lotus Home emails, and received a newsletter that advertised the following;
"White Lotus DUMBO continues to blossom... Come visit, mention this newsletter and get an extra $20 off any purchase of $300 or more by April 30th. Thanks!" Seems pretty straightforward.
So, I specifically went out of my way to visit the Dumbo store rather than ordering online and purchased my mattress. When I mentioned the newsletter I was told that "that special only applies to FUTURE purchases."
Does that make any sense? The promotion includes "any purchase" and "by April 30th". And it was emailed to me on April 29th. So you're telling me I would have to make two separate purchased during business hours ON APRIL 30TH to get this deal?
So I suppose it was false advertising to get people in to the Dumbo store. It's illegal. And I'm aware that it's only $20, but it's the principle that counts. I wasted my time going to the Dumbo store. Not to mention I was very surprised that "the customer is always right" didn't apply when the amount in question was $20. Even if you don't want to take the time to read your own newsletter, just give it to them. It's worth it for a happy customer.
You owe me $20, WLH.