Hannah Vogel

Review of Community Cycling Center

What's the value of going the extra mile?

What's the value of going the extra mile?

When I take my bike to CCC on Alberta, the customer service has varied from competent and efficient, to condescending.

I've never received my bike back from their shop without one new problem popping up, that wasn't there before, for every two that they fix. For instance, if my chain gets replaced, the wheel comes back untrue.

It's hard to get same day service; usually they require an evaluation appointment, and a separate appointment to leave your bike to be fixed (most usually over a day or two.)

Also, unlike other bike shops, they do not take the time to lube, pump or clean... Any of the extra details that make your bike seemingly ride like new when you get it back.

On one hand, they are certainly competent and professional. On the other hand, they don't seem to have the motivation to go that extra step that would ensure me as a loyal customer.

If I have an emergency repair in the neighborhood, I'd trust them. But if my bike can ride, I'll take it somewhere else.