Lisa Groft

Review of Crozer Chester Medical Center

Since Colleen Fernandez (clinical director of 2 No...

Since Colleen Fernandez (clinical director of 2 North & South of Crozer-Chester medical) will not return my calls this must be the best way to communicate with her. Hopefully by speaking out, this will be brought to their attention and prevent it from happening again. I'm sure if this was their family member or loved one, this would be unacceptable . My partner was admitted into Crozer medical after surgery September 28th. She takes anti-rejection medication due to having received a liver transplant, and heart medication. When she arrived to her room after surgery (approx. 1 pm.), she asked her nurse (Jill/Kim) about her morning medications. The nurse told her she would check on it. At 3 pm, the nurse was asked again about her medications. We received the same response, I'll check on it. At 5 pm, the nurse was asked again about her medications. Once again the nurse gave the same response, I'll check on it. We had brought her own medications but the nurse kept telling us not to take it, she was bringing her medications. At 6 pm she was told it would be delivered in half an hour. At 8 pm, no medications were issued by the nurses so she took her own rejection medication but not the heart meds. When the aid came in at 9 pm to take her vitals, her blood pressure was 180 over 96, she thought she did it wrong so she took it again. This time it was 177 over 86. It still took an hour to get her heart medications. It's a wonder she didn't have a stoke or heart attack.
You go to this hospital for a hysterectomy have to spend the night to be monitored due to a heart condition and it seems like you re a bother to get the life saving medications that you need.
The next morning when Dr. Bucher (the surgeon) made her rounds, I spoke to her about my partner not getting the medications the day before. Dr. Bucher did go check to see who dropped the ball on the medications. When the Dr. returned to the room, she told us that the order was placed. The nurses were responsible and that we needed to call Colleen Fernandez and provided us with her number.
We have left 3 messages so far and have yet to receive a call back. It's safe to say, they don't care.
Dr. Bucher has asked her officer manager (Linda) to contact Colleen Fernandez on our behalf. Linda has made several attempts to reach Colleen and she has not had any success. So it's safe to say, this lady should not be in a position that deals with the public.
Folks, if you take life saving medications take them with you if your admitted into this hospital . Don't count on the nurses nor try to call Colleen (who's name and number are posted on the wall of your room), you will not get a response.