The hotel itself was lovely. The room was gorgeous...

The hotel itself was lovely. The room was gorgeous, the amenities were nice, and the view was amazing. However, I checked in late and there was a line 15+ people long at midnight on a Tuesday. There was only one clerk, and it took forever to get checked in, which was frustrating. Another clerk was helping the elite customers, but there were only 3 customers in that line and they never opened it up to the rest of us.