Terrible company with terrible service...

Terrible company with terrible service...

I ordered 2 x Excellent Condition (Grade A) iPhone X's baring in mind Grade A is their top value option and received 2 phones which look like they have been kicked about before being packed... i would struggle to say they are even classed as good condition. I have contacted customer service who do not seem to care a less and also are telling me it takes a minimum of 7-10 working days for this to be corrected upon them receiving their useless products back. Absolutely appalling...