I worked with Sarah Munroy rather extensively on t...

I worked with Sarah Munroy rather extensively on test drives, before deciding on an Avalon Hybrid Limited. Was able to drive to my wife's work so she could see the car and sit in it. Sarah stayed in touch with me, and I came back to buy. The numbers they presented me on both my trade and my new purchase were exceptional so I made the purchase. There were little good things about the deal. I was, for example, able to swap my carpeted mats for all weather. Chuck managed this. I was able to negotiate down the price of the service contract with Bill, to something I thought reasonable. When I came in the next morning to finish my new vehicle demonstration, Nathan did a great job, spending time looking one thing up on the electronics when the answer was unknown. Furthermore, because I really didn't want the aftermarket service contract as written, they swapped it out for the Toyota Care plan. Nathan and Travis took care of this for me. So, to sum up, great, patient customer service, and a phenomenal way of dealing with small issues that made me very happy. Thanks.