Ryan Johnson

Review of germain toyota

So I bought my 2010 4Runner Limited a year and a h...

So I bought my 2010 4Runner Limited a year and a half ago. It only had roughly 58,000 on it and was a only a one owner vehicle before I bought it. And it only has 82,000 miles to date. I also baby my vehicles. I have never gone off roading or drive it erratically.
I was able to get the Friends and family discount warranty Gold package for an extra $2500 for the next 5 years or 60,000 miles. It all sounds great on paper! And then the 4Runner started acting up randomly loosing power for the last two months. I thought most likely it was the battery so I had it checked at Auto Zone. They told me battery was excellent but the alternator was bad. So then I took it straight to Germain Toyota where I bought it from. They told me it would probably be 1-1/2 hours to look at it as I waited. As that time passed the service employee said they can t find anything wrong with it and that it would probably be another 3 hours or even over night to track down the problem. This was around 2pm. I left to go home figuring I would get a call on some sort of update but that never happened. It was only after waiting 48 hours that I called to get an update and was told nothing was wrong with my vehicle. I guess it s a good thing I called because I m sure if I never would have called, who knows when I would have been able to pick it up! Their lack of communication is absolutely ridiculous. Obviously the customer is not the priority here. And as for the warranty I feel like I m going to get screwed. How many more times will I have to bring in the 4Runner to get it fixed? I m guessing when the warranty runs out so they can charge me for something they should have already been able to do!