Lord Biscuit Review of The Keen Group
Rude and unnecessarily aggressive driver. I was pi...
Rude and unnecessarily aggressive driver. I was picked up at 5.30am to go to London Bridge station. At the beginning I was pleased that the driver was on time and the car was clean and it seemed like a professional service. As we were approaching London Bridge I asked if we could stop at a cash point as I realised I did not quite have enough. The driver actually got irritated and slapped the steering wheel. Then told me I would have to pay an extra pound for stopping, but in a very aggressive manner. When we arrived at the station it was totally empty and there was a bank of ATMs right next to us so it took me ten seconds to get the money, in the meantime he had driven to the other side of the taxi area as he said he could not wait there. He had already got the change ready with the extra money taken out, this however was not acknowledged on the receipt he gave me, all in all very rude and not a good attitude to serving customers, especially as it was 5.30am with no reason to be penalised due to potential traffic or delays.
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