Breea Barnett

Review of Gateway at Lubbock

Thrive is not as nice as portrayed on their websit...

Thrive is not as nice as portrayed on their website and the staff including maintenance are terrible. There are plenty of nicer places for the same price. I ll provide some incidents that ll change ur mind about wanting to sign a lease with them. My expectations weren t high for Thrive in the first place but they really set the bar even lower.
1. We were told if we signed the lease early then we could move in on move-in day earlier than other people. We ended up having to wait 3 hours + because our apartment wasn t ready, nor were our keys. They hadn t cleaned it from the previous owner and they had only 1 key for the 4 bedroom apartment THAT DIDNT EVEN WORK.
2. The website used to say wood floors and it still says premium appliances , but I see no wood floors or premium appliances. We signed the lease expecting both. Our microwave is broken, the fridge had DIRT in it and around it, our washer doesn t actually wash and our dryer burns clothes, my toilet didn t work for the 1st month, our dishwasher doesn t even work and it s missing a wheel, we had to get new burners for the stove because they were broken, our heater broke recently, the carpets are also stained and smell musty if you don t clean them every other day.
3. The maintenance crew isn t so bad except for it takes 10 men to fix a heater. Heater is fixed but there s a giant hole in the ceiling that spouts dust 24/7. It takes them forever to take care of your maintenance request but that s probably because so many other people are dealing with the same BS.
4. The management is rude and are liars. I m legit on a BLOCK CALL LIST AT MY OWN COMPLEX after calling 3 times to request that they close the gate to this gated community . And it s not me being a jerk, I asked because people constantly get their cars broken into.
I could go on about so much more but I have finally exhausted my energy with this place. If you want to be treated like trash and live in a dump then live here.