Planning to sleep on the floor of the Toronto airp...

Planning to sleep on the floor of the Toronto airport, due to the difficulty with not being able to phone the hotel without numerous attempts, lengthy holds and routing through the US "help lines"... to simply inquire about achieving a 5 hour nap on a bed - on a long layover - for less than $350, in case there is no other reservation on a room in this hotel, and in hopes of avoiding losing 30-60 minutes' sleep, to pay a lower rate, by travelling to a different hotel.

Even if I had not worked in the hospitality industry, where you can create a possibility by thinking outside the box, and creating a solution-oriented outcome (like, "can I take your name and number, even if I'm not able to make a reservation outside the full dollar value at this time, in case we do book that full priced room, and leave that information with the front desk, where they'll be able to assist you into a walk-in rate if the room is available"), the nonchalant/disinterested attitude of hotel staff, faced with this dilemma, was lamentable. No. Effort. Given. (NEG)

Watch for the outcome, Friday, February 1st, 2019 (my mother's 71st birthday), where I'm looking to meet her in her home country. If there is no room, same outcome, or - if there is a sleep-over room, that is going to achieve NO revenue otherwise - what a 5 hour nap actually costs, other than a free back-ache or 4 hours sleep with travel and costs.