I originally gave the Langham NYC fewer stars, but...

I originally gave the Langham NYC fewer stars, but was reminded of how they treat their guests when I had an issue with my bill: something was charged to my room in error, and when I called to get it corrected they immediately removed the charge without any hesitation or questions.

I had a couple issues with my room (dead lights, missing ironing board etc.) - nothing major, but I expected more from the Langham based on their reputation, previous reviews, and rate. The staff responded to my calls immediately, and even though they were unable to fix some of the issues immediately, they were very responsive and courteous - I felt like they earnestly wanted to fix the issues.

That is what I remember most about my stay at the Langham - the way the staff made me feel like they really cared about the quality of my stay. The room was very nice, don't get me wrong, but definitely the Langham's greatest asset is its staff.

Thank you Langham NYC team for a great experience!