Margarita Gonzalez

Review of Robert Moreno Insurance

Only gave one star because it was the only way it ...

Only gave one star because it was the only way it allowed me to post this review. Do not agree with the attitude that the girl I spoke to there gave especially when I've been in a car accident and have a lot of things to deal with. The accident was not my fault at all, and them being my insurance I expect nothing but professionalism. They never called me and I was dealing with State Farm (the person at fault's insurance), which they were very nice and were never rude and always helpful by the way. One of the girls just called me this morning and was pretty much scolding me on why I had settled with State Farm and why I had not called them as if it is my job to so when they have not called to follow up in two weeks. They offered no help or assistance. I called to complain to the claims manager and he was of no help. Did not show sympathy did not apologize. Simply said okay and said they would be speaking to her. Negative stars for this place. Do not pay for this. Do not provide help or customer service.