Craig Martin

Review of The Royal Mint

I have not visited the Royal Mint 'experience', bu...

I have not visited the Royal Mint 'experience', but I have ordered numerous products online. Unfortunately- the website experience is poor. If you want a site that: frequently crashes; takes ages to process; cant reliably tell you if your order has been accepted or not (due to numerous time out errors, but still takes your money); takes a millennium to deliver product; and a customer services team that send out generic impersonal responses... then this is your company.

Its such a shame. Royal Mint products, although expensive, are great quality, and are superb collector pieces (hence the 3 star rating). However, the experience online really lets them down time and time again. I have had several orders via Royal Mint, and only a couple have gone through with no issues.

I feel 'deflated' by my experiences with them.