I was always a huge fan of this store. I've spent ...

I was always a huge fan of this store. I've spent an incredible amount of money buying products from them for builds and have really never had an issue until recently. I always recommended this place whenever anyone asked where to find parts, and now I feel terrible for doing so. I purchased a motherboard for a new build and when I had gotten home and took a look at the processor slot I noticed a couple of bent pins. I thought "No biggie, these things happen, I'll just return it tomorrow and swap it out for a different one.

Well when I attempted to return the product the employee called the manager over to see the board and I was informed that since it had bent pins, they would not return the product... I explained that I didn't even attempt to put the processor in but they refused to listen and told me it was my fault. Their explanation was that since the mobo was out of the packaging that it was my fault... How the heck am I supposed to find out if the pins are bent if I don't open the package?...

The customer service was so terrible that I will most likely never shop here again. It's a shame since I am always like a kid in a candy shop while I'm there.

Love the store and concept, but I've never experienced that terrible customer service in my life.