vinny riotto

Review of Paramus Honda

I have an antifreeze leak and almost overheated ye...

I have an antifreeze leak and almost overheated yesterday before I knew there was a problem. I brought the car in on an emergency basis, adding about half a gallon of fluid the day before.

Even though I have serviced the vehicle there about a dozen times, AND, AND even bought a new car at DCH Paramus Honda in 2015, AND, waited about an HOUR and A HALF, I spoke to 3 or 4 different advisors and NO ONE would help me or even take the time to have someone look at my truck.

In fairness, the two women at the payment desk were the only people who took an interest to help me and were the only ones who were genuinely concerned, but they were limited as they were at the mercy of others, like me.

I will NEVER buy anything at DCH Honda again, I see the spirit of the the sales department and the service department. Once they make a sale, they have a short memory and will not remember you.

After buying a new car there and spending countless amounts of money in repairs and service on my older car, they sent me home with a leaking cooling system r, refusing to even check it to see what's wrong, telling me I have to come back next week.

They out and out refused to even look at it.

The car sat in the entry bay for at least an hour and a half. As I passed the the mechanic shop to leave, I saw several mechanics or workers mulling about that didnt look particularly busy. I couldn't understand why one of the mechanics couldnt take the time in an emergent situation to look at the truck.

Will never again buy anything here.

REPLYING TO YOUR RESPONSE.

Please , don't distort the truth when you dont know all the facts I DID have the leak repaired, months ago, by a private mechanic, and I haven't had a problem since.

So, dont make it sound like it's my fault.

I did repair the car at a reputable garage months ago.

Now present day your people were callous, that is the honest truth. They sent me home with a truck leaking antifreeze and refused to even look at it.

How are you going to defend that?