Mohamed Sweillam

Review of Radisson Blu Hotel Luzern

The hotel is nice with a very good location near t...

The hotel is nice with a very good location near the station. The rooms are spacious with good view on the lake and the breakfast is really good.

I would have given this a 5-star rating except i had some problems with the staff. They didn't clean my room for the first two days eventhough I didn't have the "do not disturb sign" on the room. However they solved the mistake and cleaned my room for the rest of the stay.

Also onetime we came back at midnight and all the cards for 4 rooms weren't working and there was no staff at the lobby. We waited a bit and looked behind the desk to check for any information when suddenly a guy came barging and being very aggressive in his tone telling us to get back behind the desk and making it feel like its our fault. He we very disrespectful to me and my family. He explained that there was a sign to call reception on the desk but we didn't see it at fist. Still it doesn't give him a reason to be aggressive. He could have just calmly helped us and explained that there was a sign and there would have been no hard feelings.