Booked a couples massage a month in advance, confi...

Booked a couples massage a month in advance, confirmed it through email. Less than two weeks before the trip (8 hour drive) I was told that my time no longer worked as they were going to close early. Spent days trying to sort it out when all of a sudden they changed their mind and my original time would work. Get to the hotel, have the massage and planning to head into the hot springs. Asked the girl working at the spa where we should keep our things and was told that she was out of there because they were supposed to close two hours ago. Definitely made us feel like an inconvenience. Would never go back.