We went to get my boyfriend's Macbook Air Pro fixe...

We went to get my boyfriend's Macbook Air Pro fixed because the battery would not charge and the computer would not turn on unless it was plugged in to an outlet. We set an appointment and were kept waiting for far too long. They told us that the battery needed to be replaced so he gave it to them and paid to have it fixed. We got it back a week later and find out that the laptop is still broken and they didn't do anything to fix the problem.