Terrible service, staff doesn't want to give a jug...

Terrible service, staff doesn't want to give a jug of water despite being a very hot day. Daughter was waiting for crayon that never arrived. Nottentive need to call a few times to get any attention although they r just standing there chatting along among the colleagues. Calzone and pizza are at good standard but tortelli dish is not good. Hard pasta and very spicy.