Gary Young

Review of germain toyota

Service was outstanding! Took my car in for brake...

Service was outstanding! Took my car in for brake issue. I worked with Tracy Goleman (Care/Shop Production Supervisor). Tracy treated me like a king. Far and away the best service I have ever received, anywhere. I found Tracy to be extremely knowledgeable, friendly, and focused on my satisfaction. Above everything else she cared about me as a customer and fixing my car right. In this fast-paced world we live in Its very hard today that combination of attributes in someone. Tracy makes the Germain Toyota dealership and the Toyota Motor Co. shine bright. I believe the Mike is the person who actually worked on my car. He's a master mechanic and did a fantastic job replacing my brake master cylinder assembly. If you would pass my appreciation on to Tracy and Mike I would appreciate that. Thank you Tracy and Mike! Because of you, I couldn't have had a more pleasant experience at your service department. You totally exceeded my expectations! Best wishes to you in the future!

Gary Young