Update: butler sewage already working on repairs ...

Update: butler sewage already working on repairs for NO COST and new quote to replace 80feet line $2900. Whah a different in price.

I wish I could give a zero so everyone will be warned. Horrible scheduling. Overpriced.

I scheduled due to a pipe under my sink in basement backing up. They scheduled me on Tuesday from 8:00am-12:00pm, I received a phone calling at 11:55am informing me the service man is stuck at another job site and it be early afternoon. At 3:00pm I received a phone call that they were going to have to reschedule. Rescheduled the next morning 9:00am-10:00am and I would be the first customer of the morning guaranteed. At 9:45am received the phone call that again the service technician was stuck at another house and was running late. What happened to the guarantee?? No apologies. I had already taken two mornings off from work and had to try and have someone available to be at the house

I was informed they were unable to get a hold of the original technician but Steve (who was standing right beside her) would be on his way. I was told he would be there in 45minutes. I questioned this since they were in Bridgeville which is an hour and half from my house. Finally at 1:45pm (2 hours later) and 6 hours later then the GUARANTEED TIME, Steve (technician) arrived. Steve was a very polite and talkative technician. Steve started working. It was $93 or free if unable to clog which is what was advertised. I was informed the snaking wasn t working and I was going to have to pay for them to use different equipment to clean the line. I was told that if it didn t work they would deduct the $1900. I was told that in most cases this would fix it, but every house is different.

The next day and $1900.00 later I was told it was not successful that the next step is for them to dig because there was a broken pipe and unable to clear the clog.

I was giving varied quotes due to how I was going to pay but between $6,000 to 8,000. This was to dig a hole 4ft x 4ft x 3ft hole and fix a small section of pipe. This seemed a lot of money. There was no Place where they showed a $1900 deduction. There was maybe we should call your local sewage company and work with them to fix this . I was told to call them on Monday and let them know how I was going to pay and when I wanted them to start.

After a restless night of sleep, I decided to talk to my neighbors about if they had any issues. Both informed me that they have had some local plumbers come in and replace their whole sewage line for $2000-$4000.

So I called for a second opinion and thank goodness I did. The local plumber showed up at the scheduled time (actually he was a few minutes early). I informed that I Had called Gillece and everything that technician Steve has done and the information he told me. When I discussed that the break in the line was 100ft our from my house, local plumber stopped me and told me he would bring in the local sewage company. Five minutes after leaving my house local plumber game me a phone number to call to schedule an appointment with local sewage company. They were there in less than 30 minutes. I found out that the break in the line isn t even on my property. The local sewage company will be fixing the break for FREE. He was surprised to hear the quote from GIllece for just a small section of pipe.

Charging 3 times what it should cost!!!!
I would NEVER recommend this company to anyone unless you want to flush money down to toilet.