I tend to like the Hyatt chain. Had a great one in...

I tend to like the Hyatt chain. Had a great one in Hong Kong recently for example. But the Monterey one is tired and due a refurb. Swimming pools are small and have no waiter service. Our room was a king bed with golf course view and is advertised as air conditioned. What that means a is a sign on the wall that says you need to turn off the heating and use the large portable unit that sits in the room and emits about 60-70 decibels when on. You cannot sleep. Add to that they put us in a room (956) with connecting doors that are just not properly insulated and the neighbours had their tv on loud so we could not sleep till they did. Tried to press the guest service button and concierge and front desk buttons all without response. Waited five minutes for answer for help. Had to call again before they sent anyone to deal with the noise. I don t think Monterey has a lot of hotel choice but avoiding grand Hyatt in future. One night left.....