This was quite possibly the worst service I have e...

This was quite possibly the worst service I have ever received at a hotel.

First of all, whenever we attempted to call guest services it took multiple tries and no one answered the phone for a good 10 min or so.

Second, when we asked for towels and tampons it took over 45 minutes for them to bring it up which is absolutely ridiculous.

Third, the service at the pool bar was terrible. It took forever for us to order drinks and food. It was most definitely not busy, there were about 7 or 8 groups there and not everyone was even ordering. We also told the server we would be charging everything to our room and as we were leaving the guy chased us and was basically accusing us of dining and dashing. We had already signed multiple receipts with our name and room number.

Fourth, when we received our final bill the pool bar charge was $20 over the price I was shown earlier. When I called the hotel to ask what the items I was charged were for they kept transferring me to a voicemail system and said they couldn t do anything about it.

Fifth, one of the managers sent us complimentary wine but we had no clean glasses or even a bottle opener. We tried to call guest services and it took 30 plus minutes for us to get clean glasses. I had to call twice just to ask for glasses and the manager himself ended up bringing them up because it took so long.

Sixth, we left our room at about 12 and came back around 4 and our room had not been cleaned. This was extremely disappointing as we were hoping for all the dirty towels which we had arranged in a pile to be picked up and we wanted the beds made so we could come back and relax.

We paid just under $1000 for 2 nights and it was completely not worth it. You re better off staying at a motel or air bnb.

Really disappointed by this experience.