Shontheria Williams

Review of Walts Live Oak Ford

I purchased a used SUV and was told there was no m...

I purchased a used SUV and was told there was no mechanical issues. The salesman was really nice and answered my calls and emails very promptly. After we agreed on a price and I made a deposit on the SUV they said they would deliver it to me no cost (I live 95 miles away); however, the next day they told me it would be 100.00 to deliver. I revived the vehicle at 7:30 pm at a local Home Depot. After the salesman left I crunk up the SUV and the check engine light was on. I contacted the salesman the next morning and no response. I contacted the manager and had the vehicle towed back to the them (at my cost). After 3 or 4 days I called to check on status. They said my salesman would contact me or his manager and I never heard from either of them. I kept calling the service dept and they told me my vehicle was ready. Never really got confirmation of the problem with the vehicle and the salesman nor his manager responded to my phone messages nor my emails. I would expect the service from a buy here pay here but not a Ford dealer. I am contacting the BBB too. I would never purchase from them again!