I usually do not give bad reviews but this company...

I usually do not give bad reviews but this company deserves one. I don't know why, but I have been using this freight company for two years with problem after problem after problem. Their shipments hardly never arrive on time. My last shipment was 12 days late that contained food product. When you call them to find out when the product is going to be delivered, they give you the excuse that a "third party" freight company is shipping the product to the location. They never deliver on time and their customer service is horrible.

What sealed the deal for me to write this comment was three months ago they lost a whole pallet worth $2200 that was suppose to be delivered to West Sacramento. I called them and they even said part of their warehouse caught on fire and they lost a lot of product. They told me to just file a claim and I should have no problem getting my money back. I'm not sure why I believed them but I gave them a chance. Three months later I received a denied claim stating there was no proof that product was missing even though it said on the bill of Lading that product was missing. Oh, almost forgot to mention, the denied claim email tactically does not have a phone number to call back a speak with anyone (poor customer service). If XPO wants to prove they have good customer service then they would read this comment and research claim #CC2175232 and fix the problem. I will send out another comment in the next week to let everyone know whether they reached out to me or not. Based on their customer service I've had with them in the last year, I'm sure I'm going to hear crickets.