I stayed here for a weekend for a convention, and ...

I stayed here for a weekend for a convention, and I must say I was very impressed by both the hotel itself and the staff. I had friendly service and my room was clean and the hotel was quiet, despite being close to O'Hare.

My bad experiences actually occurred after I had left. I was leaving in a hurry, and I forgot some clothes in my room (I know, stupid me). I called them ASAP after I realized I had forgotten my items, and the person on the phone (Mary) was not polite and was very flippant about my plight, showing their true colors. To my amazement, they were able to find my items and send them to me a week after the event. I was thrilled...and I was going to rate them a five star experience for going above and beyond the call of duty. However, to my disappointment, only two of my five items I forgot were returned. The other items somehow "were gone." While I'm grateful for them returning two of my items, I didn't get everything back. Hence, a three start rating.