Very disappointed with our Sunday lunch at Ocean V...

Very disappointed with our Sunday lunch at Ocean View Estate. After having a very positive experience last year with a group of 35 for my Sister's 50th lunch celebration I had coaxed another family in to taking the 90 minute drive for lunch last Sunday. I booked 4 weeks earlier online.
When we arrived although there were plenty of spare tables on the verandah and in the front of the restaurant, we were seated around the corner and at the very back. After speaking so highly of the beautiful view from the verandah it was extremely disappointing to be sat where we were. Eight of us were squashed along the sides of three small tables, straddling legs of tables etc. From what we could see other guests were afforded much more space. We ordered a three course meal for the adults and four kids meals for the four 12 year olds. It took an hour for the starters to arrive, and a further hour for the mains to arrive meaning the kids did not receive their meals (fish and chips) for 2 hours. By then it was 3 pm and the sun was shining through the windows fully on our table - It was a hot afternoon and this was not very pleasant. There was no offer to bring more bread or anything else to help us wait.
This was something we had looked forward to for many months and although when the food did arrive it was beautiful, this was not the experience that we had hoped for. The table bill was $550 and adding the cost of 90 minutes travel for two cars both ways made the experience something I would not recommend.