I'm only giving this hotel a 3 rating as the front...

I'm only giving this hotel a 3 rating as the front desk staff is not consistent. I stopped by the front desk the day before our checkout to request a late check out due to our flight time, I was told to call first thing in the morning which I did. The young lady who answered the phone indicated she could only extend until 12N, check out is at 11. However, another guest with whom we are traveling called after I did and made the same request due flight time and was given a 2 PM checkout. I called back to the front desk and asked why i was only given a 12N checkout when she just granted the other traveler a later checkout. She indicated that she had some checking into my room. However, the floor that my husband and i are staying on is not fully occupied. The front desk is not very accommodating.