We stayed her for 2 nights (we had originally book...

We stayed her for 2 nights (we had originally booked for 3) this summer. The only reason I'm giving this 2 stars (and not 1), is due to the kindness of a few of the staff, including the manager Scott who tried hard to make things better after it was far too late. I came with my two daughters, ages 10 and 12. This was supposed to be our super fun get-away for the summer (this was our *only* vacation for the entire year -- for us, this place costed a fortune and we splurged because we had read so many favorable reviews here; we are not rich like it appears many of the guests are). But it was a disaster. There were just so many things that went wrong: loud rooms with thin walls/ceilings (we were kept up until midnight with loud clomping upstairs and woken up at 8:00 AM with loud children next door, and my kids need more than 8 hours of sleep), unfriendly staff at the front desk (telling me I didn't have a room change when two managers had assured me I did -- we switched rooms after the first night -- if you stay here, make sure you're on the second floor if you stay in the main lodge!), assigned seating in the cafeteria next to the freezing air conditioning (and then when we were relocated to another room and had more desirable seating in the cafeteria, we found rude guests stealing our better assigned seating and telling my older daughter they were sitting there), obnoxious children blocking everyone's view at the magic show and screaming "pick me, pick me!" and standing so much that no one in the seated areas could see what was happening; unfriendly staff on the horseback ride, etc. This place is also really geared for little kids -- older children will get bored pretty fast (the banana boats get old pretty fast, and unless it's really a hot day, you get cold on them as we did; the tubing is pretty rough and bumpy the bigger you are; and we had to wait a long time for the bungee jumping, and kids were cutting the line). A few kind staff here and there (we had a jovial waiter for dinner and the cleaning staff are kind!), but an abundance of unfriendly ones.<br/>Finally, after 2 days my kids were begging me to go home and I decided to ask if we could leave after 2 (rather than 3) nights, and the front staff woman said in a very stoic fashion, "You can leave early, but you forfeit your deposit so you have to pay." This is when Scott came to the rescue and let us leave after two nights, without charging us for a 3rd. He tried to figure out a way to make my girls happy, but it was too late and they just wanted to get home and be in their own quiet and comfy beds with nice people who don't behave obnoxiously and treat them with more kindness.