I booked my trip through Expedia, the room we book...

I booked my trip through Expedia, the room we booked was the Ocean view. When we get to the resort and to our room we have a room over looking the top of a building. We have half ocean half mountain and half roof top for our view. We paid WAY too much money so I go back and request a room with a actual ocean view, no buildings restricting this. At first we were told it would be $200 MORE a night to do this because the room we were in was supposedly an Ocean view and then they had "Premium Ocean View" rooms...whatever! I explained that the view Expedia shows and what we got are FAR from the same. She blames Expedia for out dated pictures or deceiving photos. She then says the price would be $50 a day, then talks to a manager and says they will "upgrade us to the premium" view room for no charge. Which I was going to be moved for free regardless. I feel this is a scam to get money from people who book through a travel agent. The food was just not good. Except for some potatoes one night, but it could have been from the drinks, but I digress. The food was the same everyday and every night.
Breakfast- muffins were hard and NEVER fresh. The glasses for the OJ and apple juice were DIRTY. Gnats everywhere, you would reach for something and they would disperse like a black cloud a way from the food. This was both inside and outside. Dinner roles were hard as bricks. Had German Roaches in the the salad bar at the Pool Restaurant. I feel if you are going to have a buffet and plan to leave doors open, that you need to invest in some type of netting or covers for the food. We shouldn't have to dodge roaches while reaching for banana peppers, yes this happened!! The rooms were fine, didn't bring back any bed bugs, the bed was comfy . Roaches in the room the last morning, but Didn't tell anyone because I knew they didn't care. We cut our trip short a day because we were so discussed by the place. Cats, chickens and ducks everywhere! Stinky and dirty!! The drink mixes sat out in the heat and sun all day. I think those things need to be either put back into the coolers or at least on ice! They were never in either. So its no different than leaving the OJ out all day to spoil. The cups they used were flimsy little paper cups...keep in mind we spent almost 4K on this trip and cant even get decent cups.
The beach and the pool were dirty. When I say dirty, the pool needed to be vacuumed, it was green with algae. There was just a dirty film to it. I got in it about 3 times. Mainly to sit at the pool bar. The beach was small and very rocky, but had a beautiful view and pretty water. But the chair covers were filthy!! Full of nasty stains. Now I get this is a beach, but where I come from in Gulf Shores or Orange beach Alabama, those covers are removed every ever noon and put up. Those covers never moved once during our stay. There were dirty plastic cups out all around the chairs and on the table, so you could tell no one kept the area up. Those things tell you a lot about a resort and their cleanliness and sanitation.
The activities such as bumper boats, mini golf..etc were only available for limited times each day, so when it was time at 12 and you missed it because they end at 1230, then you are SOL. To me that was crap! Its basically because no one at the resort wants to either work or entertain. They all wanna walk around and talk among themselves. Which I get, I like to talk to, but not at the expense of THOUSANDS of dollars spend!! ENTERTAIN people!! Make it exciting and unforgettable.
The staff overall was not very friendly. I can tell you exactly where the nice ones were because it was about 5 people. The ladies who worked the pool bar and the indoor pool bar were always super friendly and would cut up with the guest. The lady Bridgett who ran the SailBoat cruises and the kayaks was super friendly. Sherry and Guy in the hibachi restaurant and one of the girls at the front desk. That was it. needs a lot of improvements!!!! We will never return and will never suggest to anyone.